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FAQ: How to watch the World Juniors PPV online

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TSN.ca Staff
1/1/2013 9:13:34 AM
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What is the TSN 2013 World Junior Hockey Championship Pay Per View experience?

You can stream all World Juniors games live, on-demand, or in an extended highlight format. The games begin December 20 on TSN as part of the pre-competition, with the tournament beginning on December 26 and running through to January 5.

What does it cost?

You can buy individual games for $3.99 or the entire 6-game playoff package for $9.99 (includes access to pre-competition and round robin VOD games). All prices are in Canadian dollars and are subject to applicable sales taxes of your home province.

I don't live in Canada, will I be able to stream the games live on TSN.ca?

No. The live stream on TSN.ca is only available in Canada. TSN Radio will have live coverage of all games and is available online and worldwide. To listen live please visit www.tsn.ca/radio

I will be on holidays in the U.S./outside of Canada during the World Juniors.  Can I live stream the games on TSN.ca?

No. The live stream on TSN.ca is only available in Canada.  The NHL Network will have coverage of the World Juniors in the U.S. 

Is the Pay Per View login the same as my existing TSN login?

No. You need to create a new login at http://worldjuniors.tsn.ca

Where can I get technical support if I'm having live streaming problems?

Visit http://worldjuniors.tsn.ca and click on “Live Support Chat” in the upper-right corner to launch. Live Support Chat will be available one hour before each live game and throughout the entire game.

You can write to tsn-support@neulion.com
The email support team will be responding to messages in first-come-first-served order from 8 a.m. – 11 p.m. ET each day throughout the tournament. The email support team will also be available one hour before each live game and throughout the entire game.

Can I use my login credentials to watch live streaming on multiple computers at once?

No. You can only use your login credentials to watch live streaming on one computer at a time.

When will the “Watch Live” link be available before each game?

The “Watch Live” link will be available 30 minutes before each game (please visit http://www.tsn.ca/world_jrs/feature/?id=4124 for a broadcast schedule) . You will see a message that the game will begin soon.

Why are there no game scores showing?

The display of final game scores is automatically set to off to avoid spoilers if you're catching the action after the live broadcast. You can turn it on anytime during the game through the setting icon in the top-right corner.

Does TSN have smart phone and tablet apps for the World Juniors?

As part of your Pay Per View purchase, the TSN 2013 World Junior Hockey Championship app will be available free for iPhone, iPod, iPad, and Android smart phones, allowing you to  – and stream all of the same games live, on-demand, or in an extended highlight format.

I've already purchased a single game or the entire tournament package, what do I do now to watch on the app?

1. Download the app
2. Enter your login credentials (user name and password)

Why is there no sound when I'm using the app?

Check that the sound toggle on your device is set to on. If it's set to off, the sound will be on mute.


World Juniors - Make your choice! (Photo: Richard Wolowicz/Getty Images)

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(Photo: Richard Wolowicz/Getty Images)
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