5GView

What do I need to access TSN 5G View?

You must have a 5G-capable device from Bell that is connected to the Bell 5G mobile network, an active Bell Mobility service plan, and a TSN subscription. Learn more about Bell 5G coverage.

How much data will TSN 5G View use?

The average data consumption for TSN 5G View interactive features is about 75 MB/minute, compared to 15 MB/minute for regular video streaming. Use of TSN 5G View may result in data charges based on your data plan. You can view and change your plan by logging in to MyBell.

I have a TSN subscription through my TV provider. Can I use TSN 5G View with a 5G device from another wireless provider?

No. TSN 5G View is available only to Bell Mobility customers with a TSN subscription.

Can I access TSN 5G View on Wi-Fi?

TSN 5G View works best on the Bell 5G mobile network, but is also accessible on a Wi-Fi network with adequate data speed and latency when sufficient 5G coverage is not available.

What are the requirements for using TSN 5G View on Wi-Fi?

You must have a 5G-capable device from Bell and a TSN subscription.  To access TSN 5G View from your Bell 5G device on Wi-Fi, you need a minimum 50 Mbps of Internet speed and a 5 GHz channel frequency.

How do I know if I have 50 Mbps of Internet speed and 5 GHz channel frequency?

Bell Internet customers can check their Internet speed and channel frequency with the Bell Wi-Fi app. Non-Bell Internet customers can check with their service providers. There are different factors that can affect Wi-Fi speeds. Bell Internet customers can learn more about optimizing Wi-Fi on their 5G devices.

I have a 5G device connected to the Bell 5G network.  Why am I experiencing performance issues with TSN 5G View?

Network speeds and signal strength can vary based on location, network traffic conditions and other factors. It is likely that one of those factors is causing your performance challenges with TSN 5G View.  The Bell 5G network is still relatively new and as it continues to roll out, the signal strength and speed will increase over time. Learn more about the Bell 5G network.

Why is TSN 5G View unavailable over the LTE network?

TSN 5G View features use multiple camera feeds from the venue and only the 5G network offers the speed and latency required to provide a seamless experience. If you are watching TSN 5G View on the Bell 5G mobile network and you move into an LTE-only area, you may experience playback issues.

If you do not have 5G coverage or access to a sufficient Wi-Fi connection, you will not be able use the TSN 5G View interactive features. TSN subscribers can still watch the live game broadcast and TSN 5G View post-game highlights from the TSN app.