My video login keeps failing what should I do?

There are several reasons this might occur. Try the following:

Log in again (enter your username and password). Your session may have expired
Clear the cookies from your device
Check your security settings and enable 3rd party cookies

If all the options are not the issue, please contact your television service provider to inquire.

Do I have to login every time I visit the site to watch TSN GO videos?

No. When you login the first time, the system will keep you logged in for 30 days. After 30 days, you will be prompted to re-login. However, if you clear your cookies / cache, you may be prompted to login again. You do need to log in on each device, once every 30 days.

Will TSN GO keep a copy of my video login credentials?

No. The username and password screen is the same experience as if you were on the website of your television service provider. Since the details are encrypted, TSN GO will never know that information.

Can I log in from my friends computer/device and watch TSN GO videos?

Yes, you are able to access TSN GO through any personal computer or device that is supported. To login, just go to the video sign option to begin viewing

How do I enable 3rd party cookies?

Below will show you how to enable 3rd party cookies for the best TSN GO experience:

Internet Explorer on Windows:

Click the "Tools" menu
Click "Internet Options"
Select the "Privacy" tab
Click "Advanced"
Select "Override automatic cookie handling"
Select the "Accept" button under "Third-party Cookies" and click "OK"

Firefox on Windows & Apple OS:

Click the "Tools" menu
Click "Options..."
Select the "Privacy" menu
Under History, select 'Use custom settings for history'
Checkmark 'Accept cookies from sites'
Ensure 'Accept third-party cookies' is selected

Safari on Windows:

Click on the Safari menu
Select Preferences
Click the Privacy tab
Under 'Block cookies' select 'never'

Safari on Apple OS:

Click the 'Safari' menu
Select 'Preferences...'
Click the 'privacy' menu
For 'Block cookies' select 'never'

Google Chrome on Windows:

Select the Chrome menu icon from the menu toolbar
Select 'Settings'
Under 'Privacy' select ' Content Settings'
Under 'Cookies' select 'Allow local data to be set'

Google Chrome on Apple OS:

Select the Chrome menu icon from the menu toolbar
Click on Advanced settings
Select 'Settings'
Under 'Privacy' select ' Content Settings'
Under 'Cookies' select 'Allow local data to be set'

Who can I contact if I have a question?

tsngo@bellmedia.ca