General FAQ
Published
Below are some of our most Frequently Asked Questions. If your question is about streaming TSN programming, please check our Streaming FAQ.
TSN Schedule, Programming, and On-Air Talent
- Where can I find TSN’s schedule?
- I’m looking for a specific event or sport. Where can I find a schedule for that?
- The schedule online is different than the one on my TV guide. Which one is correct?
- The program I want to watch is not on. What do I do?
- There is an issue with my television broadcast. Who do I contact?
- What NHL hockey airs on TSN?
- How do I watch a Jets/Leafs/Sens/Habs game?
- Why is the Jets/Leafs/Sens/Habs game blacked out on TSN in my area?
- How do I obtain a copy of a program or event that I saw on TSN?
- Which of TSN’s feeds is the main one?
- Why does each province, territory, and certain regions, have a primary feed?
- Does my television provider offer TSN1, TSN2, TSN3, TSN4, and TSN5?
- I’d like to have TSN on-air talent appear at an event. Who do I contact?
- I have a brand or product I’d like to have TSN on-air talent associated with. Who do I contact?
- I have a question or a comment about something I saw on TSN, or on-air talent. Who do I contact?
Location and Language
- I don’t live in Canada, can I still subscribe to TSN?
- I live in Canada, but I am going out of the country. Can I still watch TSN online?
- Can I watch programs on TSN in different languages?
- Can I watch programs on TSN with closed-captioning?
TSN.ca
- I’d like to advertise on TSN.ca. Who should I contact?
- Do I need a specific web browser to access TSN.ca?
- Do I need to disable my anti-virus software or any firewalls in order to access TSN.ca on my computer?
- The video player functions on TSN.ca aren’t working. What should I do?
- I do not see a video when loading a TSN.ca article. How can I fix this?
- I found a mistake, broken link, or error page on your website. Who should I contact?
Privacy
Where can I find TSN’s schedule?
For TSN’s latest broadcast schedules, visit TSN.ca/Live/Schedule. You can also always check our official Twitter account for the latest Program Alerts in case of delays or last minute program changes.
I’m looking for a specific event or sport. Where can I find a schedule for that?
From the ‘SPORTS’ drop down menu, select the sport or league you are looking for. The specific event broadcast schedule is typically posted at the bottom of each sport’s respective page.
The schedule online is different than the one on my TV guide. Which one is correct?
Our online schedule tends to be the most up-to-date, and is the best reference for what is airing on TSN, as it is updated automatically. You can also always check our official Twitter account for the latest Program Alerts in case of delays or last-minute program changes.
The program that I want to watch is not on. What do I do?
Check our official Twitter account to see if the feed has changed or the program is delayed, or reference our online schedule. Also, double-check to ensure you are watching the correct feed.
There is an issue with my television broadcast. Who do I contact?
If you are experiencing technical issues with your broadcast, please contact your television provider.
I have a question or a comment about something I saw on TSN, or the on-air talent. Who do I contact?
Please direct all enquiries to audiencerelations@tsn.ca.
TSN owns regional broadcast rights to a package of Winnipeg Jets, Toronto Maple Leafs, Ottawa Senators, and Montreal Canadiens games.
How do I watch a Jets/Leafs/Sens/Habs game?
- Regional Winnipeg Jets games are available on TSN3. Fans must live in the Jets’ designated broadcast region as defined by the NHL, which includes Manitoba, Saskatchewan, Nunavut, the Northwest Territories, and parts of Northwestern Ontario, including Kenora, Dryden, and Thunder Bay.
- Regional Toronto Maple Leafs games are available on TSN4. Fans must live in the Leafs’ designated broadcast region as defined by the NHL, which includes Ontario (excluding the Ottawa Valley region).
- Regional Ottawa Senators games are available on TSN5. Fans must live in the Sens’ designated broadcast region as defined by the NHL, which includes Eastern Ontario, Québec, and Atlantic Canada.
- Montreal Canadiens games are available on TSN2. Fans must live in the Habs’ designated broadcast region as defined by the NHL, which includes Québec and Atlantic Canada.
Why is the Jets/Leafs/Sens/Habs game blacked out on TSN in my area?
As TSN owns regional broadcast rights to a package of Winnipeg Jets, Toronto Maple Leafs, Ottawa Senators, and Montreal Canadiens games, we broadcast games in the teams’ respective broadcast regions as determined by the NHL.
If you are receiving a blackout message during a Jets/Leafs/Sens/Habs game on TSN, then you live outside the teams’ respective territory, as defined by the NHL.
For more information about blackouts during NHL games, please contact the NHL. If you are located within a team’s respective territory, access TSN through your TV provider, and are still receiving a blackout message, please contact your cable or satellite provider for more information. If you are located within a team’s respective territory, access TSN through a subscription purchased directly from TSN, and are still receiving a blackout message, please contact us at 1-833-TSN-HELP (1-833-876-4357), or by email at help@tsn.ca.
How do I obtain a copy of a program or event that I saw on TSN?
Due to broadcast rights restrictions, TSN and its networks and affiliates cannot make or sell DVD or digital copies of programs which air on the network. The same broadcast rights restrictions prevent TSN and its networks and affiliates from emailing or distributing video clips to individuals.
I’d like to have TSN on-air talent appear at an event. Who do I contact?
Please reach out to audience.relations@bellmedia.ca, and provide the following details:
- Date, location, and time of the event
- General details of the event
- The role TSN Talent would play during the event
- If any brands or sponsors are involved
I have a brand or product I’d like to have TSN on-air talent associated with. Who do I contact?
Please reach out to bellmediasales@bellmedia.ca with relevant details.
Which of TSN’s feeds is the main one?
All our feeds are equal. If you don't have a digital receiver but use a participating television service provider, you will receive a primary TSN feed based on where you live in Canada:
- TSN1: Primary feed for British Columbia, Alberta, and Yukon
- TSN3: Primary feed for Saskatchewan, Manitoba, Nunavut, Northwest Territories, and parts of Northern Ontario
- TSN4: Primary feed for Ontario, excluding Ottawa
- TSN5: Primary feed for Ottawa, parts of Southeastern Ontario, Québec, New Brunswick, Prince Edward Island, Nova Scotia, and Newfoundland and Labrador
Why does each province, territory, and certain regions, have a primary feed?
All five TSN feeds are available nationwide. However, among the feeds, one will be designated as the primary feed for each region to allow for the distribution of regionally relevant content on the primary TSN channel location.
Does my television provider offer TSN1, TSN2, TSN3, TSN4, and TSN5?
TSN works closely with all television service providers to ensure as many subscribers as possible have access to our feeds. Please check with your local TV provider about availability.
I don’t live in Canada, can I subscribe to TSN?
No, TSN is not available outside of Canada.
I live in Canada, but I am going out of the country. Can I still watch TSN online?
No, as TSN is only available in Canada.
Can I watch programs on TSN in different languages?
TSN programming is only available in English. For French-language programming, visit RDS.ca.
Can I watch programs on TSN with closed-captioning?
Closed captioning is available on your set-top box, iOS, Android devices, Apple TV, and Samsung TV apps. We hope to introduce this feature on additional platforms soon.
I’d like to advertise on TSN.ca. Who do I contact?
For advertising opportunities on TSN.ca, please click here.
Do I need a specific web browser to access TSN.ca?
TSN will work on the most up-to-date versions of Internet Explorer, FireFox, Chrome, Safari and Edge. To update, visit the browser’s home page:
- Chrome: http://www.google.com/chrome
- FireFox: https://www.mozilla.org/en-US/firefox/new/
- Internet Explorer: http://windows.microsoft.com/en-us/windows/downloads
- Safari: https://support.apple.com/downloads/safari
Do I need to disable my anti-virus software or any firewalls in order to access TSN.ca on my computer?
TSN operates using commonly accessible web protocols (HTTP, HTTPS) on standard ports for which most firewalls will allow access. If you have custom security in place, it may affect the ability of TSN to properly function. If you have installed a firewall at home, simply accept the request from your firewall asking if it’s okay to access TSN. To make TSN an exception to your computer’s firewall, go to your Internet service provider’s online Help section and follow the instructions. For firewalls at work, you will need to contact your company’s Information Technology department.
The video player functions on TSN.ca aren’t working. What should I do?
Refresh your browser and try reloading the video. For additional technical support, please see our Streaming FAQ.
I do not see a video when loading a TSN.ca article. How can I fix this?
Depending on your web browser, you may need to clear your cache and cookies. Click on your browser below for detailed instructions:
I found a mistake, broken link, or error page on your website. Who should I contact?
From time to time you might find a mistake on our website. Some errors result in a page being broken, or a link not behaving properly. If you see a broken link or error on the site, you can contact us at audience.relations@bellmedia.ca. Please be sure to include the URL of the broken page or error page in your note.
What is your Privacy Policy and Terms and Conditions?
TSN.ca's privacy policy guidelines are outlined in this document. As well, the terms and conditions for the use of TSN.ca are outlined in this document.