FAQ

You can subscribe directly at tsn.ca/subscribe or via in-app purchase on the TSN app. Once signed up, you can stream on your computer, mobile device, or smart TV. (Note: TSN does not provide refunds.).

No. Keep using your current TV provider login credentials. Simply select Sign In and click the I am a TV Subscriber tab to log in.

You can update your payment details anytime through the Account Management portal to avoid service interruptions. If your credit card issuer supports automatic updates (ABU/VAU), your details might update automatically.

Log in to your MyBell account, navigate to Manage my Subscriptions, and make your changes there. For extra help, visit the Bell Subscriptions Support page.

Please visit the Bell Subscriptions Support page directly for all billing and account help.

• Log into your Account here.
• Go to Manage Subscription.
• Click on the Subscriptions tab.
• Scroll down and select Cancel Subscription.
• Enter the reason for cancellation and click Yes, Cancel. You will receive a confirmation email.

You will continue to enjoy TSN until the end of the billing period in which you cancel. If you have cancelled TSN, your credit card will not be charged on the next billing date.

If you pay for your subscription by in-app purchase, you can cancel directly with the provider:

• If subscribed through Google, click here.
• If subscribed through Apple, click here.
• If subscribed through Roku, click here.

No, TSN does not offer refunds. However, you will keep full access to TSN until the end of your current billing cycle.

To cancel your bundle subscription:

• Visit your account here.
• Select Subscriptions.
• Select "Manage" next to your bundle.
• From the Manage Plan page, select "Change or Cancel Plan".
• Select Cancel Plan under your bundle.
• Follow the steps until you see the confirmation page.

Note: Cancelling your Crave subscription will also cancel your add-on subscriptions.

To cancel one of your bundled subscriptions:

• Visit your account here.
• Select Subscriptions.
• Select "Manage" next to your bundle.
• From the Manage Plan page, select "Change or Cancel Plan".
• Select the standalone monthly plan that you would like to keep.
• Follow the steps until you see the confirmation page.

TSN content is available on the TSN app or on TSN.ca (as applicable) on the following devices and platforms:

• iPad and iPhone running iOS 16+ with AirPlay
• Android tablets and smartphones running version 8.0+
• Chromecast
• Samsung Smart TV 2019 and above
• Apple TV, tvOS 16+
• LG Smart TV, 2020 and later
• Roku TV and streaming players
• Amazon Fire TV Stick
• Android TV
• Xbox
• Hisense & Toshiba Smart TVs using VIDAA U6+ OS

Yes. You can stream on up to two devices at the same time. If you subscribe through a TV provider, watching on your household TV box does not count toward this limit.

• Launch the TSN app on your device and select any video to play or go to the profile icon on the top right and select the Sign In button.
• Go to www.tsn.ca/activate on your PC or mobile device and enter the activation code that has been displayed on your television.
• Choose the "New subscriber" or "Already a subscriber" sign-in option as applicable.
• Follow the on-screen instructions to complete the subscription or sign-in process.
• Once complete, you should see a 'Success!' message on your browser.
• Return to your television and begin enjoying TSN!

Usually, no. TSN uses standard, secure web protocols. However, if your security software is blocking the site, configure your firewall or antivirus to whitelist TSN.ca. For immediate help, call us at 1-833-TSN-HELP (876-4357).

Yes. Streaming TSN on Wi-Fi counts against your home internet data allowance. Streaming over cellular networks (3G/4G/5G) will consume your mobile data plan.

TSN offers flexible Monthly and Annual plans. To view our current prices, bundles, and latest promotions, please visit tsn.ca/subscribe.

You can purchase a TSN Premium subscription directly at tsn.ca/subscribe or via your device's app store. Premium grants you full access to all feeds, on-demand content, and NFL RedZone on your computer, mobile device, or TV.

No. TSN is only available for subscription and use within Canada due to licensing agreements.

You can bundle Crave, TSN, and RDS together to enjoy premium entertainment and sports while saving money compared to purchasing them separately. See prices and sign up at tsn.ca/subscribe.

Log in to your account at tsn.ca/subscribe. You will see all eligible bundle options available to upgrade your existing service.

Visit tsn.ca/subscribe, choose your preferred bundle, and follow the prompts to create your new Bell Media account.

No. Bundles are currently only available when subscribing directly through TSN. If you pay through a TV, mobile, or app store provider, contact them directly to see what promotions they offer.

No. Bundles are only available on monthly subscription cycles. If you have an annual plan, you can switch to a monthly bundle once your current annual term expires.

Yes, you will be refunded for the unused duration of your billing cycle on your existing subscriptions at the time of your bundle purchase. You will stay on the same billing cycle if you purchase a new bundle and only pay a prorated amount of the bundle from the date of purchase to your usual billing date.

You can view up-to-the-minute listings for all TSN feeds on our Live Schedule.

Our online schedule is updated automatically in real time and is always the most accurate source for program changes.

TSN owns regional broadcast rights to a package of Winnipeg Jets, Toronto Maple Leafs, Ottawa Senators, and Montreal Canadiens regular season games. These games are aired within each team’s designated broadcast region, as defined by the NHL.

• For regional Winnipeg Jets games, fans must live in the Jets’ designated broadcast region as defined by the NHL, which includes Manitoba, Saskatchewan, Nunavut, the Northwest Territories, and parts of Northwestern Ontario.
• For regional Toronto Maple Leafs games, fans must live in the Leafs’ designated broadcast region as defined by the NHL, which includes Ontario (excluding the Ottawa Valley region).
• For regional Ottawa Senators games, fans must live in the Sens’ designated broadcast region as defined by the NHL, which includes Eastern Ontario, Québec, and Atlantic Canada.
• For regional Montreal Canadiens games, fans must live in the Habs’ designated broadcast region as defined by the NHL, which includes Québec and Atlantic Canada.

If you are receiving a blackout message during a Jets/Leafs/Sens/Habs game on TSN, then you live outside the teams’ respective territory, as defined by the NHL.

No. Due to broadcasting rights, only select events and matches are available to watch on replay. View all active listings on our Games On Demand page.

Yes. NFL RedZone is included at no extra cost with any active TSN Premium subscription.

Email your request to audience.relations@bellmedia.ca. Please include the event date, location, time, talent's role, and any sponsor associations.

For commercial partnerships and brand associations, please email bellmediasales@bellmedia.ca with your proposal details.

We love hearing from our viewers. Please send your comments or questions to audiencerelations@tsn.ca.

Yes. NHL broadcast rules require regional blackouts to be enforced on all streaming devices, just like traditional cable TV. For more information about blackouts during NHL games, please contact the NHL.

No. TSN is geo-restricted and can only be streamed when you are physically located within Canada.

Yes. Closed captioning is available on iOS, Android, Apple TV, Samsung TV, and all supported TV provider set-top boxes.

Your support path depends on how you pay for TSN:

• Subscribed directly? Contact us at 1-833-TSN-HELP (876-4357), tweet @TSNHelp, or open our live chat.
• Subscribed through a TV provider? Please reach out directly to your provider's support team to reset your login.

Don’t worry, it happens to the best of us!

• Forgot Password? Select Forgot Password on the TSN sign-in screen to trigger a reset email.
• Forgot Username/Email? (This is the email address you signed up with). If you can't remember it, call us at 1-833-TSN-HELP (876-4357) for quick recovery assistance.

There can be multiple reasons why the app won’t open or keeps crashing. Try the following steps:

• Check your internet connection
• Make sure your TSN app is up to date
• Force close and re-open the TSN app
• Restart your device
• Delete and reinstall the TSN app

If you continue to experience difficulty, please contact us at 1-833-TSN-HELP (876-4357), tweet @TSNHelp, or chat with us.

Select Cancel on your TV screen to go back, then click Sign In again to generate a new 6-digit activation code.

You can access the browser sign-in screen directly at account.bellmedia.ca. If you are on an app, try hard-closing the TSN app and restarting your device to clear cached errors.

To hard-close the TSN app on an iOS device, press the Home button twice, then swipe upwards on the TSN App to close it. On Android, use the Android menu button on the bottom of the screen and swipe the TSN app away to close it.

This is typically caused by a temporary slow down in internet speed. Try resetting your Wi-Fi router. If this only happens on one specific video, contact us at 1-833-TSN-HELP (876-4357) to report a video playback issue.

If you are experiencing technical issues with your broadcast, please contact your television provider.

If you believe you are experiencing a blackout incorrectly visit the Blackout Checker Tool. You will need to provide your Postal Code to check eligibility.

If the Blackout Checker indicates you should be able to watch the content, click here to determine your current public IP address. Ensure that your IP address's reported location ("My IP Location") accurately reflects your current physical location and corresponding postal code.

If not, please follow these troubleshooting steps:

• If you are using a Virtual Private Network (VPN), disable it and try again. VPNs can mask your true location, leading to incorrect blackout enforcement.
• If your "My IP Location" does not match your actual physical location, please contact us here with the following information: your public IP address, your current postal code, the team you're trying to watch and your internet service provider.
• Customers using Satellite Internet providers (e.g., Xplore, Starlink) may experience more frequent blackouts. We strongly recommend that customers contact their Internet Service Provider directly to request that your geolocation records be updated.

As a workaround, you can often watch games on mobile devices. Ensure that Location Services on the mobile device are enabled and set to "While Using the App" or "Always" to assist with accurate location detection. Depending on your devices, you may be able to cast the content from your mobile device to a larger screen.

This happens if your internet connection masks your true location. Try these quick fixes:

• Turn off your VPN: Virtual Private Networks will route your traffic out of the country and block your access.
• Verify your IP address: Go to whatismyip.com. If your reported IP location is outside Canada, contact your Internet Service Provider to update your geolocation records.

TSN holds regional broadcast rights for select Winnipeg Jets, Toronto Maple Leafs, Ottawa Senators, and Montreal Canadiens regular season games. These games are aired within each team’s designated broadcast region, as defined by the NHL. Regional blackouts are enforced to comply with these NHL broadcasting agreements.

This means you are currently outside your team's NHL-defined local broadcast territory. If you believe your physical postal code should have access, see our Troubleshooting Guide above or check your eligibility via the NHL Blackout Checker Tool.

These blackouts occur when a game is broadcast in one region but is restricted in another due to NHL regional broadcast rights. You will typically see a "Global blackout" image on the app. For example: A Toronto resident is eligible to watch Toronto Maple Leafs games when they are in the Toronto broadcast region. However, if that same individual travels to Vancouver, they will be subject to a regional blackout for a Maple Leaf’s game because Vancouver falls outside the designated broadcast region for that specific game.

These blackouts apply to all users and occur when TSN does not possess the rights to broadcast a particular program or event, regardless of location. This will appear on all platforms. For example: A special event or a game not covered by TSN's broadcast rights will be blacked out for everyone.

This category primarily addresses situations where a user is attempting to access content from outside of Canada, as TSN's broadcast rights are generally limited to Canada. You may see the message: "Sorry, the video you have selected is not available for viewing this region." This message can sometimes be similar to regional blackout messages, so it's important to consider your physical location. For example: If you are physically located outside of Canada, you will encounter geo-restrictions.

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TSN.ca's privacy policy guidelines are outlined in this document. As well, the terms and conditions for the use of TSN.ca are outlined in this document.

Any and all use of customer information will comply with our Privacy Policy, which can be accessed here.

To explore digital or broadcast partnership opportunities, please review our TSN Advertising Guidelines.

If you notice a broken link or technical issue on our site, please report it to audience.relations@bellmedia.ca. Be sure to include the exact URL of the page where the error occurred.